Welcome to Adolex Extreme Digital Concept, your premier provider of embroidery, image transfer, and screen printing services. By purchasing our services, you agree to the following Terms of Service:
1. Ordering Process:
– Orders can be placed through our website or by contacting our customer service team directly.
– All orders are subject to availability of materials and production capacity. We reserve the right to decline orders that cannot be fulfilled within a reasonable timeframe.
-Once an order begins processing, including obtaining apparel from a third-party supplier to be customized, there are no refunds. We recommend reviewing your order carefully before submitting payment to avoid any issues.
2. Pricing and Payment:
– Prices for our services are provided upfront and are inclusive of all applicable taxes.
– Payment is required in full at the time of placing an order. We accept various payment methods, including credit/debit cards and online payment platforms.
3. Artwork and Designs:
– Customers are responsible for providing their own artwork and design files for customization.
– Adolex Extreme Digital Concept reserves the right to decline any artwork that is deemed inappropriate, offensive, or violates copyright laws.
– All art processing fees are non-refundable once payment is received. This fee covers the time and resources needed to create or finalize the design for your customized items.
– Adolex Extreme Digital Concept is not responsible for any errors or inaccuracies in the provided artwork or design information. It is the customer’s responsibility to ensure that all content is correct before approving the final design for production.
4. Production and Turnaround Time:
– Production timelines vary depending on the complexity of the order and current demand. We will provide an estimated turnaround time at the time of order confirmation.
– Rush orders may be accommodated for an additional fee. Please inquire with our customer service team for availability.
5. Approval Process:
– Customers will be provided with virtual proofs of their customized items for approval before production begins.
– Depending on the production deadline, customers have up to 48 hours to approve virtual proofs.
– It is the customer’s responsibility to review the proofs carefully for accuracy in design, spelling, and placement. Approval of proofs indicates acceptance of the final design and layout for production.
– Customers are responsible for providing the correct sizing, colors, and placement information for their customized items. Any changes or corrections requested after production has begun may incur additional charges and may affect the completion timeline.
6. Refunds and Cancellations:
– Once an order enters the production process, including the procurement of materials, refunds are not permitted.
– In the event of a cancellation before production begins, a partial refund may be issued at the discretion of Adolex Extreme Digital Concept.
7. Customer Satisfaction:
– We strive to provide high-quality customization services and exceptional customer satisfaction. If you have any concerns or issues with your order, please contact our customer service team promptly for resolution.
By placing an order and utilizing the services of Adolex Extreme Digital Concept, you acknowledge and agree to these policies and terms of service. We thank you for choosing us for your embroidery, image transfer, and screen printing needs and look forward to serving you. We appreciate your business and look forward to providing you with outstanding customized products. Thank you for choosing Adolex Extreme Digital Concept for your embroidery, image transfer, and screen printing needs. If you have any questions or require further clarification, please do not hesitate to contact us.